Refund policy

Return & Refund Policy – Ideal Household Goods

At Ideal Household Goods, we want you to be completely satisfied with your purchase. This policy explains how returns and refunds are handled.

  1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Proof of purchase (order confirmation or receipt) is required

  1. Free Returns

  • We offer free return shipping on all eligible returns within the United Kingdom

  • Instructions for returning your item will be provided after contacting us

  1. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (unless faulty)

  • Items not in original condition

  • Any items returned after the 30-day period

  1. Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us within 48 hours of delivery

  • Provide your order number and photos of the issue

We will offer a replacement, repair, or full refund where appropriate.

  1. Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection

  • Approved refunds will be processed to your original payment method

Please allow 5–10 business days for the refund to appear in your account.

  1. Exchanges

We currently do not offer direct exchanges.

If you would like a different item:

  • Return the original item

  • Place a new order

  1. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Processing times may vary depending on your bank

  1. Contact Information

For returns or refund inquiries, please contact us:

Ideal Household Goods
61 Parkway
London, NW1 7PP
United Kingdom

Email: contact@idealhousehold.shop
Phone: 01204 953450

  1. Policy Updates

We may update this policy from time to time. Changes will be posted on this page.