WARRANTY POLICY

Warranty Policy – Ideal Household Goods

At Ideal Household Goods, we aim to provide reliable and high-quality products. This Warranty Policy explains your rights regarding faulty or defective items.

  1. Product Quality

We take care to ensure that all products sold meet acceptable quality standards and are suitable for their intended use.

  1. Faulty or Defective Items

If you receive a product that is faulty, damaged, or not as described:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the issue

We will assess the situation and offer an appropriate solution.

  1. Warranty Coverage

Depending on the issue, we may offer:

  • A replacement item

  • A repair (if applicable)

  • A full or partial refund

This will be determined after reviewing the issue.

  1. Exclusions

This warranty does not cover:

  • Damage caused by misuse, neglect, or improper handling

  • Normal wear and tear

  • Damage caused after delivery due to improper use

  1. Consumer Rights

This policy does not affect your legal rights under UK consumer law.

You may still be entitled to remedies under applicable laws, including the Consumer Rights Act 2015.

  1. Claims Process

To make a warranty claim:

We aim to respond within 24–48 hours.

  1. Contact Information

Ideal Household Goods
61 Parkway
London, NW1 7PP
United Kingdom

Email: contact@idealhousehold.shop
Phone: 01204 953450

  1. Policy Updates

We may update this Warranty Policy from time to time. Changes will be posted on this page.

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